Return Policy

Please note: All refunds are issued as store credit, not to your original payment method. Store credit must be used within one year of the date it is issued.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To Start a Return

Contact us at info@shopluxeandbow.com

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Once you receive your return label:

  1. The item must be shipped back within 48 hours.
  2. Your return must also be received by us no later than 30 days from your original delivery date in order to be eligible for a refund.

Returns shipped after the 48-hour window, or received after the 30-day deadline, will not qualify. Items sent back to us without first requesting a return will not be accepted.

Any exceptions to these timeframes are made at our sole discretion.

You can always contact us with any return questions at info@shopluxeandbow.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. All approved refunds are issued as store credit; we do not refund to the original payment method. Store credit will be issued within 10 business days of approval and must be used within one year of the date it is issued.

If more than 15 business days have passed since we've approved your return and you have not received your store credit, please contact us at info@shopluxeandbow.com.

This return policy may be changed at any time, at our sole discretion, and without notification.